At Zelescope Technologies Pvt Ltd, we understand that circumstances may change, and you may need to cancel a project. This Cancellation Policy outlines the terms and conditions for project cancellations based on the project stage and work completed.

Please review this policy carefully before engaging our services.

Cancellation Based on Project Stage

Your ability to cancel a project and receive a refund depends on how much work has been completed. We have three clear stages:

How Project Completion is Measured

Project completion percentage is calculated based on:

• Milestones Completed: Number of agreed milestones that have been delivered and approved
• Development Hours: Amount of development time invested versus total estimated hours
• Deliverables: Percentage of agreed deliverables that have been completed
• Payment Schedule: Payments made as a proportion of total project cost
• Project Timeline: Time elapsed versus total project duration

Cancellation Request Process

Non-Refundable Items

Regardless of the project stage, the following are non-refundable in all cancellation scenarios:

• Initial Deposit: Covers project planning, analysis, and team allocation costs
• Completed Work: Payment for all completed milestones and deliverables
• Third-Party Costs: Domain registration, hosting, SSL certificates, API subscriptions, licenses, etc.
• Administrative Fees: Processing and setup fees
• Resource Allocation Costs: Costs incurred for team assembly and resource planning

Partial Refund Calculation (Stage 2)

When a project is in Stage 2 (0-50% complete), the partial refund will be calculated as:

Example Scenario:

• Total Project Cost: ₹2,00,000
• Amount Paid: ₹1,00,000 (50% advance)
• Work Completed: 30%
• Initial Deposit: ₹20,000
• Value of Work Done: ₹60,000
• Third-Party Costs: ₹5,000
• Eligible Refund: ₹15,000

Client-Initiated vs. Company-Initiated Cancellation

Client-Initiated Cancellation

When you choose to cancel the project, this Cancellation Policy applies. Refunds, if any, will be determined based on the project stage as outlined above.

Company-Initiated Cancellation

If Zelescope Technologies must cancel a project due to:

• Our inability to fulfill the project requirements
• Technical impossibility discovered during development
• Breach of terms by the client
• Non-payment by the client

The refund terms will be discussed separately and will depend on the specific circumstances. Generally, work completed will be charged, and unused advance payments may be refunded.

Timeline for Refund Processing

If you are eligible for a refund:

• Assessment Period: 2-3 business days to evaluate project status
• Discussion Period: 3-5 business days to reach mutual agreement
• Documentation: 2-3 business days to prepare cancellation agreement
• Refund Processing: 15-30 business days after agreement is signed

Total Timeline: Approximately 3-6 weeks from initial cancellation request to refund receipt

Special Circumstances

Force Majeure Events

In case of unforeseen circumstances such as natural disasters, pandemics, war, or government restrictions that affect project delivery, both parties agree to discuss alternative solutions before considering cancellation.

Change in Project Scope

If you wish to change the project scope significantly rather than cancel, we encourage discussion about revising the project agreement instead of cancellation.

Pause Instead of Cancel

If you need to temporarily halt the project, we may offer a project pause option instead of cancellation. Terms for project pause will be discussed separately.

Alternatives to Cancellation

Before canceling, consider these alternatives:

• Project Pause: Temporarily suspend the project and resume later
• Scope Reduction: Reduce the project scope to fit your current needs and budget
• Timeline Extension: Extend the project timeline to reduce immediate pressure
• Milestone Adjustment: Adjust milestones to better suit your requirements
• Partial Delivery: Complete the project to the current milestone and receive those deliverables

We are committed to finding solutions that work for both parties. Please discuss your concerns with us before deciding to cancel.

Important Terms and Conditions

• All cancellation requests must be submitted in writing via email
• Verbal cancellation requests will not be processed
• The date of receipt of the written cancellation request will be considered as the cancellation date
• Work completed up to the cancellation date will be charged regardless of the stage
• Clients must continue to make scheduled payments until the cancellation is formally agreed upon
• Deliverables for completed milestones will be provided even after cancellation
• Intellectual property rights will be determined based on payment and completion status
• Both parties must sign a cancellation agreement before the project is officially terminated

Relationship with Other Policies

This Cancellation Policy should be read in conjunction with our:

• Terms and Conditions – Governs the overall relationship and services
• Refund Policy – Details about refunds after service completion
• Privacy Policy – How we handle your information during and after cancellation

In case of any conflict between policies, the Terms and Conditions shall prevail, followed by this Cancellation Policy.