At Zelescope Technologies Pvt Ltd, we are committed to delivering high-quality software development, application development, and digital services. This Refund Policy outlines the terms and conditions regarding refunds and cancellations for our services.

Please read this policy carefully before engaging our services. By accepting our project proposal or making any payment, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. General Refund Policy

1.1 No Refunds After Service Completion

Once a project or service has been completed and deliverables have been provided to the client, no refunds will be issued. Completion is defined as:

• All agreed deliverables have been provided to the client
• The project has been marked as complete by both parties
• Final acceptance has been obtained from the client
• The final invoice has been issued

1.2 Definition of Service Completion

A service is considered complete when:

• All milestones outlined in the project agreement have been delivered
• The client has provided written acceptance of deliverables
• The agreed warranty period (if any) has concluded
• All revisions included in the project scope have been completed

2. Payment Structure and Non-Refundable Deposits

2.1 Initial Deposit

All projects require an initial deposit to commence work. This deposit is non-refundable as it covers:

• Project planning and analysis
• Team allocation and resource planning
• Initial design and architecture setup
• Administrative and setup costs

2.2 Milestone Payments

Payments made for completed milestones are non-refundable. Once a milestone is completed and approved by the client, the payment for that milestone cannot be refunded.

2.3 Final Payment

The final payment is due upon project completion and is non-refundable once the deliverables have been handed over to the client.

3. Refund Eligibility – Before Service Completion

Refunds may only be considered in the following circumstances before service completion:

3.1 Project Cancellation by Client

If a client wishes to cancel a project before completion:

• The initial deposit is non-refundable
• Payment for all completed work will be retained
• Payment for work in progress will be assessed and charged proportionally
• Only payments for work not yet started may be eligible for refund
• A cancellation fee of 20% of the remaining project value may apply

3.2 Service Not Provided by Company

If Zelescope Technologies Pvt Ltd is unable to provide the agreed services due to:

• Technical impossibility discovered after project commencement
• Company’s inability to fulfill contractual obligations
• Mutual agreement to terminate the project

In such cases, the client will receive a refund for any advance payments made for work not yet completed, minus the initial deposit and any work already performed.

3.3 Duplicate Payment

If a client accidentally makes a duplicate payment, the duplicate amount will be refunded in full within 10-15 business days of notification.

4. Non-Refundable Scenarios

The following situations are NOT eligible for refunds under any circumstances:

5. Quality Assurance and Revisions

5.1 Included Revisions

Each project includes a specified number of revision rounds as outlined in the project agreement. These revisions are provided to ensure client satisfaction and are included in the project cost.

5.2 Post-Completion Issues

If issues are discovered after project completion:

• Bug fixes during the warranty period are provided at no additional cost
• Issues caused by our code or development will be fixed free of charge during the warranty period
• Issues arising from client modifications or third-party integrations are not covered
• No refunds will be issued – only bug fixes or corrections as per warranty terms

5.3 Warranty Period

We provide a warranty period as specified in the project agreement, typically ranging from 30 to 90 days, during which we will:

• Fix bugs and errors in our code at no additional cost
• Address functionality issues as per the original requirements
• Provide technical support for the delivered solution

Note: Warranty support does not entitle clients to refunds but ensures issues are resolved.

6. Client Responsibilities

To ensure smooth project execution and avoid disputes, clients are expected to:

• Provide clear and detailed project requirements at the outset
• Review and approve deliverables at each milestone
• Provide timely feedback during the revision process
• Communicate concerns or issues promptly during development
• Test deliverables thoroughly before final acceptance
• Make payments according to the agreed schedule

7. Refund Request Process

7.1 Eligibility Assessment

If you believe you qualify for a refund under the limited circumstances outlined in this policy:

1. Contact us immediately at [Your Email Address]
2. Provide your project details and invoice number
3. Clearly explain the reason for your refund request
4. Include any supporting documentation

7.2 Review Timeline

We will review your refund request within 5-7 business days and communicate our decision via email.

7.3 Refund Processing

If your refund request is approved:

• Refunds will be processed within 15-30 business days
• Refunds will be issued to the original payment method
• Bank processing times may vary and are beyond our control
• Transaction fees or processing charges are non-refundable

8. Third-Party Services and Costs

Projects may involve third-party services such as:

• Domain registration and hosting services
• SSL certificates and security tools
• API subscriptions and licenses
• Cloud services (AWS, Azure, Google Cloud, etc.)
• Third-party software licenses
• Stock images, fonts, or design assets

9. Dispute Resolution

9.1 Communication First

We believe most issues can be resolved through open communication. Before requesting a refund, we encourage clients to:

• Discuss concerns with the project manager
• Request additional revisions if within the agreed scope
• Arrange a meeting to address misunderstandings

9.2 Escalation

If concerns cannot be resolved at the project level, clients may escalate the matter to senior management for review.

9.3 Mediation

In case of disputes regarding refunds, both parties agree to attempt mediation before pursuing legal action.

10. Exceptional Circumstances

11. Alternatives to Refunds

Instead of refunds, we offer the following alternatives for client satisfaction:

11.1 Service Credits

In exceptional cases where a refund might be warranted, we may offer service credits for future projects of equal or lesser value.

11.2 Additional Revisions

If deliverables don’t meet expectations, we may offer additional revision rounds beyond what was originally agreed.

11.3 Scope Adjustments

We may adjust the project scope or deliverables to better meet client needs without additional costs.

11.4 Extended Support

We may extend the warranty or support period as compensation for any service issues.

12. Policy for Subscription Services

If applicable to subscription-based services or monthly retainers:

• Subscriptions are billed in advance for the upcoming period
• Cancellations must be requested before the next billing cycle
• No refunds are provided for the current billing period
• Services will continue until the end of the paid period
• Unused services or hours do not carry forward or qualify for refunds

13. Changes to This Refund Policy

Zelescope Technologies Pvt Ltd reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The “Last Updated” date at the top of this policy indicates when it was last revised.

Existing projects will be governed by the refund policy in effect at the time the project agreement was signed, unless otherwise agreed in writing.

14. Client Acknowledgment