At Zelescope Technologies Pvt Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us.

Please read this Privacy Policy carefully. By accessing our website or using our services, you acknowledge that you have read and understood this policy and agree to be bound by its terms.

1. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. The types of information we may collect include:

1.1 Personal Information You Provide

When you interact with our services, you may provide us with:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, job title, industry, business requirements
• Account Information: Username, password, and other registration details
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Project Information: Project requirements, specifications, files, documents, and content you share with us
• Communication Data: Information contained in emails, messages, calls, or other communications with us
• Feedback and Survey Responses: Your opinions, preferences, and feedback about our services

1.2 Information Collected Automatically

When you access our website or use our services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, features used
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
• Log Data: Server logs, error reports, and technical diagnostics

1.3 Information from Third Parties

We may receive information about you from:

• Business partners and referral sources
• Social media platforms (if you interact with us on social media)
• Public databases and information sources
• Marketing and analytics service providers

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Specific Uses

• To create and manage your account
• To deliver the software, applications, and services you request
• To process your transactions and send transaction notifications
• To provide technical support and troubleshooting
• To send administrative information such as updates to our terms and policies
• To conduct quality assurance and testing
• To develop new products, services, and features
• To protect our rights, privacy, safety, or property, and that of our users

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers and Business Partners

We may share information with third-party vendors, consultants, and service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processors and financial institutions
• Email service providers and communication platforms
• Analytics and marketing service providers
• Customer support and help desk software providers
• Project management and collaboration tools

These service providers are contractually bound to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

3.3 Legal Requirements and Protection

We may disclose your information if required to do so by law or if we believe such action is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms and Conditions and other agreements
• Protect the rights, property, or safety of Zelescope Technologies, our users, or others
• Detect, prevent, or address fraud, security, or technical issues

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. We use cookies and similar tracking technologies to enhance your experience and collect information about how you use our services.

4.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (login, security, session management)
• Performance Cookies: Help us understand how visitors interact with our website (analytics, usage patterns)
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

4.3 Third-Party Cookies

We may use third-party services that set cookies, including:

• Google Analytics (website analytics)
• Facebook Pixel (advertising and analytics)
• LinkedIn Insights (advertising and analytics)
• Other marketing and analytics platforms

4.4 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies
• Delete all cookies when you close your browser

Please note that disabling cookies may affect the functionality of our website and services.

5. Data Security

We implement enterprise-grade security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

5.1 Technical Safeguards

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Secure cloud infrastructure with regular security updates
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Secure coding practices and code reviews

5.2 Administrative Safeguards

• Access controls and authentication mechanisms
• Employee training on data protection and security
• Confidentiality agreements with employees and contractors
• Regular security policy reviews and updates
• Incident response procedures

5.3 Physical Safeguards

• Secure data centers with restricted access
• Environmental controls and monitoring
• Backup and disaster recovery procedures

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Retention Periods

• Account Information: Retained while your account is active and for a reasonable period thereafter
• Project Data: Retained for the duration of the project and for archival purposes as agreed
• Communication Records: Retained for up to 7 years for legal and business purposes
• Financial Records: Retained as required by law (typically 7-10 years)
• Marketing Data: Retained until you opt out or for up to 3 years of inactivity
• Website Analytics: Retained for up to 26 months

6.2 Deletion Upon Request

You may request deletion of your personal information at any time, subject to legal and contractual obligations. We will respond to deletion requests within 30 days.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 How to Exercise Your Rights

To exercise any of these rights, please contact us at [Your Email Address]. We will respond to your request within 30 days. You may need to verify your identity before we can process your request.

7.2 Marketing Communications

You can opt out of receiving marketing communications at any time by:

• Clicking the “unsubscribe” link in our emails
• Contacting us directly at [Your Email Address]
• Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you transactional and service-related messages.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country.

When we transfer personal information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with service providers
• Adherence to international data protection frameworks
• Compliance with applicable data protection laws

By using our services, you consent to the transfer of your information to countries outside your country of residence, including India, where our primary operations are located.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as soon as possible.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party websites or services.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party websites or services before providing them with your information.

10.1 Third-Party Integrations

We may integrate third-party services into our applications, such as:

• Payment gateways (Razorpay, PayPal, Stripe, etc.)
• Cloud storage services (Google Drive, Dropbox, AWS S3, etc.)
• Communication tools (Slack, Microsoft Teams, etc.)
• Analytics platforms (Google Analytics, Mixpanel, etc.)

Your use of these integrated services is subject to their respective privacy policies.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

11.1 Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources, purposes for collection, and third parties with whom we share your information.

11.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

11.3 Right to Opt-Out of Sale

We do not sell your personal information. If our practices change, we will update this policy and provide you with an opportunity to opt out.

11.4 Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

To exercise your California privacy rights, please contact us at [Your Email Address] with “California Privacy Rights” in the subject line.

12. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

12.1 Legal Basis for Processing

We process your personal information based on:

• Contract: To perform our contractual obligations to you
• Legitimate Interest: To operate and improve our business
• Consent: When you have provided explicit consent
• Legal Obligation: To comply with applicable laws

12.2 Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at [DPO Email Address].

12.3 Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe we have violated your data protection rights.

13. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected individuals within 72 hours of becoming aware of the breach (where required by law)
• Provide information about the nature of the breach and the data affected
• Describe the measures we are taking to address the breach
• Provide recommendations for steps you can take to protect yourself
• Notify relevant regulatory authorities as required by law

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new “Last Updated” date
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

15. How We Protect Client Project Data

15.1 Project Confidentiality

We treat all client project information, code, designs, and business data with the highest level of confidentiality. We implement strict access controls to ensure only authorized team members can access your project data.

15.2 Non-Disclosure Agreements

All our employees and contractors are bound by confidentiality and non-disclosure agreements that protect your proprietary information.

15.3 Secure Development Practices

We follow secure development lifecycle practices to ensure the security and privacy of applications we build for our clients.