Welcome to Zelescope Technologies Pvt Ltd. These Terms and Conditions govern your use of our website, services, and software applications. By accessing or using our services, you agree to be bound by these terms. Please read them carefully.

1. Definitions

For the purposes of these Terms and Conditions:

• “Company”, “We”, “Us”, or “Our” refers to Zelescope Technologies Pvt Ltd.
• “Client”, “You”, or “Your” refers to the individual or entity accessing our services.
• “Services” refers to all software development, application development, design, marketing, and consulting services provided by the Company.
• “Website” refers to https://zelescope.com/ and all associated subdomains.
• “Agreement” refers to these Terms and Conditions along with any applicable service agreements.

2. Acceptance of Terms

By accessing our website or engaging our services, you confirm that:

• You have the legal capacity to enter into binding contracts
• You are at least 18 years of age
• You agree to comply with all applicable laws and regulations
• You have read, understood, and accept these Terms and Conditions

If you do not agree with any part of these terms, you must not use our services.

3. Services Provided

Zelescope Technologies Pvt Ltd specializes in:

• Custom software development and coding
• Mobile application development (B2B and B2C)
• Web application development
• AI and machine learning applications
• User experience and interface design
• Digital marketing services
• API integration and development
• Quality assurance and testing
• Technical consulting and support

The scope of services for each project will be defined in a separate service agreement or project proposal.

4. Service Agreements and Project Terms

4.1 Project Proposals

Before commencing work, we will provide you with a detailed project proposal outlining the scope, timeline, deliverables, and costs. Work will only begin upon your written acceptance of the proposal.

4.2 Project Scope

The project scope will be clearly defined in the service agreement. Any changes to the scope must be agreed upon in writing and may result in additional costs and timeline adjustments.

4.3 Timeline and Milestones

We commit to delivering projects according to agreed timelines. However, timelines may be affected by factors including but not limited to delayed client feedback, scope changes, or unforeseen technical challenges.

4.4 Client Responsibilities

Clients are responsible for:

• Providing timely feedback and approvals
• Supplying necessary materials, content, and access credentials
• Ensuring clear communication with the assigned team
• Making timely payments as per the agreed schedule

5. Pricing and Payment Terms

5.1 Quotations

We provide free quotes based on project requirements. All prices are quoted in Indian Rupees (INR) unless otherwise specified and are exclusive of applicable taxes.

5.2 Payment Schedule

Payment terms will be specified in the service agreement and typically include:

• An initial deposit upon project commencement
• Milestone-based payments during development
• Final payment upon project completion

5.3 Late Payments

Late payments may result in project suspension and may incur interest charges at the rate of 2% per month or the maximum rate permitted by law, whichever is lower.

5.4 Additional Costs

Costs for third-party services, licenses, hosting, or other external resources will be communicated in advance and are typically the client’s responsibility unless otherwise agreed.

6. Intellectual Property Rights

6.1 Client Ownership

Upon full payment, all intellectual property rights for the custom-developed deliverables will be transferred to the client, unless otherwise specified in the service agreement.

6.2 Company Ownership

We retain ownership of:

• Pre-existing intellectual property and proprietary tools
• General knowledge and methodologies
• Reusable code frameworks and libraries

6.3 Third-Party Components

Projects may include third-party components, open-source software, or licensed materials subject to their respective licenses and terms.

6.4 Portfolio Rights

We reserve the right to showcase completed projects in our portfolio unless a non-disclosure agreement specifies otherwise.

7. Confidentiality

We respect the confidentiality of client information. All proprietary information, trade secrets, and sensitive data shared during the project will be kept confidential and will not be disclosed to third parties without prior written consent.

Clients are also required to maintain confidentiality regarding our proprietary methodologies, processes, and any confidential information shared by the Company.

8. Quality Assurance and Testing

We follow industry best practices including Test-Driven Development (TDD) and Acceptance Test-Driven Development (ATDD) to ensure quality deliverables. However:

• Software is complex and bugs may occur despite thorough testing
• We provide a warranty period for bug fixes as specified in the service agreement
• Post-warranty support and maintenance are available under separate agreements

9. Warranties and Disclaimers

9.1 Service Warranty

We warrant that services will be performed with reasonable skill and care in accordance with industry standards.

9.2 Disclaimer of Warranties

Except as expressly stated, all services are provided “as is” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

9.3 No Guarantee of Results

While we strive for excellence, we do not guarantee specific business results, traffic levels, sales figures, or market success of the delivered products.

10. Limitation of Liability

To the maximum extent permitted by law:

• The Company’s total liability shall not exceed the total amount paid by the client for the specific project giving rise to the claim
• We shall not be liable for indirect, incidental, special, consequential, or punitive damages
• We shall not be liable for any loss of profits, revenue, data, or business opportunities
• These limitations apply regardless of the legal theory upon which the claim is based

11. Indemnification

The client agrees to indemnify and hold harmless Zelescope Technologies Pvt Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Client’s breach of these Terms and Conditions
• Client’s violation of any law or third-party rights
• Content, materials, or information provided by the client
• Client’s use of the delivered products or services

12. Termination

12.1 Termination by Client

Clients may terminate a project with written notice. In such cases:

• Client is responsible for payment of all work completed to date
• Client will receive deliverables for completed milestones
• Deposits and payments made are non-refundable

12.2 Termination by Company

We reserve the right to terminate services if:

• Client fails to make payments as agreed
• Client breaches these Terms and Conditions
• Client’s actions impede project progress
• Continuing the relationship becomes impractical

13. Changes and Modifications

13.1 Scope Changes

Any changes to the project scope must be requested in writing and approved by both parties. Changes may result in adjusted timelines and costs.

13.2 Terms Updates

We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website with the revision date. Continued use of our services constitutes acceptance of the updated terms.

14. Data Protection and Privacy

We are committed to protecting your personal data in accordance with applicable data protection laws. Our collection, use, and protection of personal information are governed by our Privacy Policy, which should be read in conjunction with these Terms and Conditions.

15. Security

We implement enterprise-grade security measures to protect client data and intellectual property. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted or stored.

16. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

17. Dispute Resolution

17.1 Negotiation

In the event of any dispute, the parties agree to first attempt to resolve the matter through good-faith negotiations.

17.2 Mediation

If negotiations fail, the parties agree to attempt mediation before pursuing litigation.

17.3 Jurisdiction

These Terms and Conditions shall be governed by the laws of India. Any legal action arising from these terms shall be subject to the exclusive jurisdiction of the courts in [Your City/State], India.

18. General Provisions

18.1 Entire Agreement

These Terms and Conditions, together with any service agreements and project proposals, constitute the entire agreement between the parties.

18.2 Severability

If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18.3 Waiver

Failure to enforce any provision shall not constitute a waiver of that or any other provision.

18.4 Assignment

Clients may not assign or transfer their rights or obligations without our prior written consent.

18.5 Independent Contractors

The relationship between the Company and clients is that of independent contractors. Nothing in these terms creates a partnership, joint venture, or employment relationship.